Privacy Policy

Diletta Luna OÜ collects the following data when you use Swiftscope:

• Personal identification information (name, email address, phone number, organisation, role)
• Account and authentication data (hashed passwords, session identifiers, login activity, security logs)
• Billing data (billing contact, address, VAT/tax IDs, subscription plan, invoices). Payment card data is processed by our payment provider; we do not store full card numbers.
• Product usage data (feature interactions, workflow metadata, settings, timestamps)
• Technical data (IP address, device/OS/browser, language, referral URL, error/crash logs)
• Content you provide (support requests, feedback, uploaded or entered content)
• Cookies and similar identifiers (session, preferences, analytics, and—on marketing pages only—advertising)
• Integration data (if you connect third‑party ad platforms, limited account/campaign metadata per your permissions)

You directly provide Diletta Luna OÜ with most of the data we collect. We collect and process data when you:

• Register for an account, start a trial, or subscribe
• Configure features, connect integrations, or update profile and billing
• Complete surveys or provide feedback/support requests
• Use or view our website and product (via cookies, SDKs, and logs)

Diletta Luna OÜ uses your data to:

• Provide, operate, and secure Swiftscope
• Process enquiries, set up and manage your account, subscriptions, and billing
• Provide support and communicate service updates and security notices
• Improve features, performance, and reliability
• Send marketing communications if you opt in (you can opt out anytime)
• Prevent fraud and enforce our terms

When necessary to prevent fraud, we may use checks with credit reference and fraud prevention agencies.

While no transfer of data can be guaranteed secure, we apply layered controls to protect your personal data, including encryption in transit and at rest, access controls, monitoring, and regular reviews. Staff access is on a strict need‑to‑know basis with training and support.

Diletta Luna OÜ retains personal data only for as long as needed for the purposes collected or to meet legal/regulatory requirements. After that, we delete or anonymise your data.

Diletta Luna OÜ may send you information about products and services we think you might like. If you have agreed to receive marketing, you can opt out at any time using the unsubscribe option in our messages or by contacting us via our contact page.

You can also ask us to stop sharing marketing identifiers with service providers used for advertising or analytics.

Every user is entitled to the following rights:

• Access – request copies of your personal data (a small fee may apply where permitted by law)
• Rectification – request correction of inaccurate or incomplete information
• Erasure – request deletion of your personal data, under certain conditions
• Restriction – request restriction of processing, under certain conditions
• Objection – object to processing, including for direct marketing, under certain conditions
• Portability – request transfer of your data to another organisation or to you, under certain conditions

To exercise any of these rights, please reach out via our contact page. We will respond within one month, or as required by law.

Cookies are text files placed on your device to collect standard internet log information and visitor behaviour information. We may collect information from you automatically through cookies or similar technologies when you visit our websites.

For further information, visit allaboutcookies.org.

Diletta Luna OÜ uses cookies to:

• Keep our website and product secure
• Make our website more relevant to you and remember preferences
• Understand how you reach and use our website/product so we can improve it
• Tailor adverts you see on other websites and social media (marketing site only)
• Measure the effectiveness of advertising and marketing

• Functionality – to recognise you and remember preferences (e.g., language, region). First‑party and third‑party cookies are used.
• Analytics – to understand usage and performance so we can improve the service.
• Advertising – on marketing pages, to show relevant ads on other sites and social platforms. Not used within the authenticated product unless explicitly stated.

You can set your browser not to accept cookies and remove cookies from your browser. However, some features may not function as a result. Where available, you can also manage preferences via our cookie banner.

The Swiftscope website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Diletta Luna OÜ keeps this privacy policy under regular review and will place any updates on this page. Material changes may be communicated in-app.

If you have any questions about this privacy policy, the data we hold on you, or you would like to exercise your data protection rights, please contact Luka Karsten Breitig at Diletta Luna OÜ, Sepapaja 6, 15551 Tallinn, Estonia via our contact page.

If you wish to report a complaint or feel that we have not addressed your concern in a satisfactory manner, you may contact the UK Information Commissioner’s Office (ICO): ico.org.uk.